If you plan on shopping at the Ubisoft online store, be aware that your item may not ship for several weeks, despite them charging $10 for delivery within a week. They also charge you before the items ship, which is something not many online retailers do. Yet when I question them about this, their "E-Commerce Support" representative, Roxanne Geering, told me that this is something "similarly to almost any online retailer" which simply isn't true. Furthermore when I listed examples of over six other online retailers that don't do this, they refused to acknowledge this information. Ubisoft Customer Support will do anything to take your money, including not honoring a cancellation request. After the appalling way I was treated, I asked for my item to be cancelled and to be refunded, but instead they shipped it. After telling me it would take a few more days, as soon as I asked for cancellation, they shipped to try and force my hand.
I decided to keep the item, since it already shipped. I will also not take further action which is what I was planning on doing if they refused to cancel, had my item not shipped. But I still want to warn other people against shopping with the Ubisoft online store. If you want an Ubisoft game, buy it elsewhere such as Best Buy, Target, Walmart, or Amazon. If you planned on getting one of the exclusive items on the Ubisoft store, just save your money. It's not worth the aggravation.