Why I will never buy from Feral Interactive again.

On October 28th of this year, I purchased Batman: Arkham City Game of the Year Edition (GOTY) from the Mac App Store, sold by Feral Interactive. The description just said "support for game controllers" without mentioning which ones. I later discovered there is a list on their website, but not until after I bought the game. On there website it also has the following:

If your gamepad is not on the list, all is not lost! Feral use a dynamic system which allows the creation of new gamepad support files for devices that are not already supported.

If you have an unsupported gamepad, email padsupport@feralinteractive.com and our support team will reply to you with a request for information about your device. Once we have this information, a gamepad support file will be created and emailed to you.

Once created, this gamepad support file will be used in all future games and updates - so you will not only be helping us get your device working; you will also help all other owners of the same device who play Feral games!

This of course, was a bold-faced lie.

After contacting them on the 28th, with my specific controller in the email, I received this reply following day:

Hello, Eric.

Thank you for your purchase of Batman Arkham City GOTY.

We have attempted to add support for this controller in the past but the output generated by the controller does not function correctly with the gamepad support system that we have in place. The controller is designed to be used with mobile devices and unfortunately we have not been able to add support for our Mac games.

We are sorry that we cannot offer more encouraging news. The gamepads that we would recommend in our games are the official Sony PS3 or Microsoft wired Xbox 360 controller, among others as listed on a game's specific support page:

http://support.feralinteractive.com/x/mac-games/

Best Regards,
===============
David Joost

HOWEVER, the controller in question was just released that Monday, October 26th, so there was no way they could have attempted to add support "in the past" – they were just lying to me. Plus the controller I had was designed to be used on the Mac, as well as on iOS. So I don't know why they said "The controller is designed to be used with mobile devices..." because it's designed for BOTH.

Then they tried to cover up their lie by saying that they "misinterpreted" my request for a different controller. But guess what, the other controller they mentioned – that they said they thought I meant – also has Mac support. So they were caught in yet another lie.

I ended up deleting the game, getting a refund from Apple, and I will never buy another game made by Feral Interactive. They lost my business forever. They didn't want to be bothered adding support for my controller, so they tried passing the buck by saying it wasn't compatible with the Mac. But it is, and I've been able to use the controller with other Mac games (not made by Feral).