Apple thinks 2 days is too late

Apple recalled the graphics card in my MacBook Pro; however when I went into an Apple store to get mine replaced, I was 12 days late. My computer was experiencing problems with the faulty recalled graphics one month prior, but I was stuck in bed for the past month with severe pneumonia. Unable to leave the house, I missed the deadline by 12 days. When I showed up at the Apple store on that 12th day, they refused to replace it under the recalled agreement. Instead, they said I'd have to pay over $500 to get the graphics replaced. I explained my illness, but they didn't care. I've bought at least three new Apple products per year since 2007, so I'm a pretty good customer. Apple doesn't care, they wouldn't bend their rules for anything.

Thank you so much Apple, you really care about your customers.