I called last week to ask if an order I made back in May was in stock, because I was concerned that the status hasn't changed to "preparing to ship" yet. A woman named "Andrika H" said she checked the stock and assured me that the item would arrive by July 3rd.
It's now July 3rd, and not only did the item not ship, but I just received an email a few minutes ago telling me the order was cancelled.
Hello,
Due to a lack of availability, we will not be able to obtain the following item(s) from your order:
Watsuki, Nobuhiro "Rurouni Kenshin, Vol. 4, Vizbig Edition"
Watsuki, Nobuhiro "Rurouni Kenshin, Vol. 7, Vizbig Edition"
We've canceled the item(s) and apologize for the inconvenience. We must also apologize for the length of time it has taken us to reach this conclusion.
Why does it take two months to decide that you can't get an item? I could say well hey, everyone makes mistakes. But when customer support tells me one week prior to the delivery that it would arrive on time, and then it doesn't... There is no excuse for that. This isn't the first time Amazon has wronged me. They've sold me a counterfeit product in the past, not some 3rd-party merchant, but Amazon themselves. I've also been denied a legitimate Amazon Associates payment a few months back. I don't know what is wrong with Amazon lately, but their customer support sucks!
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